When using the kleenezeshop.com website you will be asked to provide information about yourself. This information is needed to process and deliver the goods you have ordered.
WWe will ask for your name, e-mail address and postal address. These details will enable us to process your order and contact you in the event of any queries. We will also ask for your telephone number, so that we can contact you urgently in the event of any problem with your order. We will communicate with you by e-mail or telephone.
We may also use the information we hold to notify you of important changes, new services and special offers. You have the right to ask for a copy of the information we hold on you and to have any inaccuracies corrected.
By using our site you consent to the collection, retention and use of this information by Kleeneze and your Independent Kleeneze Distributor. The information that you provide to your Independent Kleeneze Distributor is only accessible to Kleeneze and will not be shared with any other third party.
Any changes to our privacy policy will be notified on this page.
Telephone calls may be recorded or monitored. This helps to ensure we provide you with the highest level of service and maintain our quality standards.
Security
You are protected by the Kleeneze Limited security guarantee when you shop with us. We use industry standard security and anti-fraud software to encrypt all your personal information including name, address, e-mail and credit or debit card details to help keep it secure when the information is sent over the Internet. Your credit and debit card details are handled with the utmost security.
To ensure maximum security, you also need to take care. If applicable, always keep your login password a secret. Also, if you are using a shared PC, always log out and close the web browser when you have finished on this site.
Kleeneze Limited retains the right to reject any order received from addresses deemed to be either invalid or high risk. Notification of rejection will be sent by e-mail and a full refund will be processed if payment has already been accepted.
Accessibility
Standards
Kleeneze are committed to providing websites that are accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our websites and in doing so adheres too many of the available standards and guidelines.
The pages on this site conform to WCAG AA approved standards, complying with all priority 1 and 2 guidelines of the W3C Web Content Accessibility Guidelines. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people. We have reviewed all the guidelines and believe that we are in compliance but whilst Kleeneze strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.
Accessibility Barriers
We have tried our best to make all areas of this Kleeneze website fully accessible, as part of our ongoing commitment to making our site accessible to all visitors we continue to work on improving our website, if you should experience any difficulties please contact us explaining the problems that you encountered.
Content
All the content has been written and formatted to help make it more accessible. For example:
Headings highlight sections of text.
Sentences are short with the meaning at the beginning.
Links use meaningful text.
Forms can be navigated using the tab key.
Navigation
We have made navigation links consistent between pages and the site navigation fully accessible by using only the keyboard. You can use the tab key on your keyboard (as well as your mouse) to move from consecutive link to link.
Images, videos and other non-text elements
Where ever possible we have made it so that this website can be used without graphics or images showing. Non-text elements, such as images, symbols, audio, video and multimedia have text equivalents if necessary, this is done by providing a descriptive alt attribute for them. Decorative graphics or formatting images have empty alt attributes.